We ship worldwide from Portugal. We highly recommend to use an address where there is someone available to receive the package during the day, as we can’t schedule a specific delivery time for the parcel. Once your order is processed and shipped, we’ll send you an email with a tracking number, so you can check the status and follow your package. The shipping rates and delivery times vary according to the shipping address.
Within the European Union – All taxes and duties are included in the final price, meaning no hidden fees.
Outside of the European Union – You may be subject to local import taxes and duties once your package reaches your Country. We have no control over these charges and cannot predict what they might be, as these charges are imposed directly by the destination country and vary between countries. Therefore, we’re unable to cover any additional costs with taxes, duties or customs charges.
We want you to really love your piece of Humano and wear it with pride. However, we understand that sometimes it might not be or fit exactly as you expected. Please note that we’ll only accept returns or exchanges if the items are in their original condition, unworn and with all original packaging and tags attached.
First: Communicate the Return – Please send us an e-mail at care@humanobyepoch.com within 14 days of receiving your order and tell us your order number and what items you want to return. If you have a specific reason for the return or any other feedback, please let us know, as we’re always looking to improve. We’ll get back to you within 48 hours.
Second: Ship your Humano piece back to us – After getting a confirmation from us, please send your parcel (using a carrier of your preference) to our address at Rua Ponte da Senra, nº 131, 4760-435, Cavalões, Vila Nova de Famalicão.
Third: Receive the Refund: Once a package is received, checked and approved, a refund for the total order value will be issued and reimbursement will be made available within 14 working days. We do not reimburse the shipping expenses of a returned item.
Please note:
We’ll only accept returns if the items are in their original condition, unworn and with all original packaging and tags attached.
Unless the returned item is defective or incorrect, we are unable to offer free return shipping. We want to offer you the best service possible, but we’re still a very small company. Therefore, the return shipping costs will be at your own expense, as well as any taxes or customs fees for the returning items.
You will be responsible for the items until they have arrived at our warehouse. If the package is lost or damaged in the process, we won’t be able to place an exchange or return. We recommend sending it by registered mail.
First: Communicate the Return – Please send us an e-mail at care@humanobyepoch.com within 14 days of receiving your order and tell us your order number, what items you want to exchange and the desired new size and/or color. We’ll get back to you within 48 hours. If you wish to exchange for a different style, please proceed to return the item for a refund and place a separate order for the new garment.
Second: Ship your Humano piece back to us – After getting a confirmation from us, please send your parcel (using a carrier of your preference) to our address at Rua Ponte da Senra, nº 131, 4760-435, Cavalões, Vila Nova de Famalicão
Third: Receive your new product: Once a package is received, checked and approved, we’ll send you the replacement item within 5 business days, free of additional charge. You will receive a shipping confirmation with your new tracking number by email as soon as it leaves our facilities.
Please note:
You can exchange any items for another color or size as long as we have it in stock. If the product you desire is out of stock by the time your package arrives at our facilities the exchange will be processed as soon as we get the item back in stock. The time for this may vary, but we will keep you informed.
We’ll only accept exchanges if the returned items are in their original condition, unworn and with all original packaging and tags attached.
Unless the returned item is defective or incorrect, we are unable to offer free return shipping. We want to offer you the best service possible, but we’re still a very small company. Therefore, the return shipping costs will be at your own cost, as well as any taxes or customs fees for the returning items.
You will be responsible for the items until they have arrived at our warehouse. If the package is lost or damaged in the process, we won’t be able to place an exchange or return. We recommend sending it by registered mail.
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HUMANO
BE A PART OF HUMANO
for exclusive updates, humane reflections and stories behind the brand
Admittedly, many of us wash our clothes after each wear. However, with some items, that’s not really necessary to do. Most of the times, if your piece is not dirty, it just needs to be shaken out and aired to be good for another day. This not only helps reducing the environmental footprint, but it also helps maintaining the quality of your garments for longer. The more you wash it, the quicker your piece will lose its color and overall quality.
Washing at low temperatures is great not only for your clothes, but also for the environment. We suggest machine washing at maximum 30ºC. This helps preserving the color of your pieces, as well as preventing them from losing their shape. Washing at higher temperatures might damage and shrink the fabrics.
In each product page you can see the specific garment care instructions and recommendations. These aren’t just a formality. Because our fabrics are not synthetic, they need to be maintained with care. The garment care instructions are intended to help you keep the quality of your pieces for longer.
Before running your washing machine, make sure you’ve accumulated enough clothes to fill it up. This will significantly reduce the consumption of water and energy over time. However, be careful to not overfill it, as it can lead to poorly washed items and even damage them due to friction.
Before washing, please sort your garments by color. We recommend separate them in three categories: whites, light colored and dark. This can prevent dye transfer problems during washing.
Wash all of your colored garments inside out and follow all the garment care instructions.
When cleaning stains, please avoid the use of solutions with bleach, as this can alter the color of the fabric.
Avoid drying your clothes in direct and bright sun light for long periods of time, as this can accelerate color fading over time.
The longer you wait, the harder it will be to treat stains. These are easier to remove when they haven’t set into the fabric.
Tumble dryers have a significant impact on the environment, as these use a lot of energy. Not only that, but dryers can also damage your clothes and alter their shape. If you can, skip the dryer completely. However, we understand that’s not always possible. If you’re using a dryer, use a low heat setting. The higher the heat, the higher the risk of shrinking.
Most of the times, air drying is the best option. Not only does it have zero impact, but it also helps maintaining the quality of your clothes for longer. In this case, if possible, avoid long exposure of your garments to direct and bright sunlight, as this can lead to fading of the colors over time.
As soon as you finish washing your clothes, we recommend gently shake them to remove some wrinkles and hang them properly to dry. By doing this, you’re ensuring that there will only be minimal wrinkles before ironing, which makes the entire process much easier. Sometimes, this process might be enough and you can skip ironing entirely.
We recommend steaming instead of ironing, as it’s less aggressive for the fabric fibers. However, there will be some items that do need some ironing.
If you’re ironing garments made of cotton, make sure they’re slightly damp prior to ironing, or use the steam setting on the iron. This will make the fibers smoother and the process of ironing much easier.
We recommend ironing all of our clothes at low/medium temperatures, inside out. This will help avoid any possible damage in outer side of the fabric. Finally, please avoid ironing directly on the print or embroidery, as this can damage it over time.
If you can, reduce the consumption of clothes that contain any type of plastic in their composition, such as: polyester, nylon, elastane or acrylic. Every time you wash these fabrics, microplastics are released into the water systems and consequently into the aquatic ecosystem. This happens because a lot of these microplastics are just too small to be filtered by the current waste treatment plants. By entering into oceans and rivers, they pose a potential danger not only for the environment and the marine life, but also for our own health, as we can ingest them through food and water. All of our pieces are made of 100% organic cotton. However we also need to consider the labels, sewing threads, embroideries or other embellishments, which can be made with synthetic fibers. We care about every single component of our pieces, and so we believe that we should inform you the best we can about them. Unfortunately, some of our sewing threads and embroidery are made of polyester. We recommend always using a Guppy Friend washing bag, as it collects the microplastics that are released from garments in the wash and prevents them from entering in the water supply systems.
